Pre-Order and Shipping FAQ

When do Pre-Orders ship?
Pre-Orders ship when we receive the stock in our warehouse. The product page will have a “shipping by” date listed, and you can expect the product to ship on or around that date. Should we encounter any delays with shipping and/or manufacturing, we will update this “ship by” date, as well as post updates on our social media and send out a newsletter to inform customers.
What if my order contains both Pre-Order and in stock items?
All items will ship once the pre-order item is in stock. If you need an in stock item right away we recommend placing the order for just the in stock item and not combining it with pre-orders.
When will my order arrive?
We ship orders vis USPS, both priority and first-class mail. Orders should typically take 3-5 days to reach you, however increased delays and service in the USPS occasionally slow delivery down. If you have a question about your order please contact us at info@mochibiplush.com and provide us with the 4 digit order number you received when the order was placed.
Do you ship outside the US?
We are always working on increasing the territories where we can sell and distribute Mochibi! Please keep an eye on our social media or subscribe to our newsletter for updates on this and many other Mochibi-related news items.
What type of payments do you accept?
We accept all major credit cards like Visa, Master Card, American Express and Discover, as well as PayPal, GPay, FacebookPay, and ShopPay.
Will you make ::specific character:: from ::specific series::?
We’re also huge anime and gaming nerds, and we’re always thinking about what series and characters to do next! We love hearing about which characters you want to see in future Mochibi assortments, so don’t be afraid to drop us a line and let us know.
OK, but will you make Hawks from My Hero Academia?
Yes, we are! He is in development right now and as soon as he becomes available for Pre-Order we will definitely be making an announcement!